Shipping policy

HIPPING POLICY

Thank you for shopping at SpineForma, operated by OmniNiche LLC. This Shipping Policy outlines our shipping procedures, estimated delivery timelines, and relevant terms for orders placed through our website.

Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and federal holidays) after receiving your order confirmation email.

  • You will receive a secondary notification via email once your order has been dispatched, along with tracking information.

  • Processing times may be slightly extended during peak holiday seasons or promotional events.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery timelines vary by destination:

Destination Estimated Delivery Time Shipping Cost
United States 5 – 10 Business Days Calculated at checkout
United Kingdom & EU 7 – 15 Business Days Calculated at checkout
Rest of the World 8 – 18 Business Days Calculated at checkout

Disclaimer: Delivery times are estimates only and are not guaranteed. Unexpected carrier delays, extreme weather conditions, or customs clearance procedures may affect transit times.

Order Tracking

Once your package has shipped, you will receive an email containing a tracking number and a link to monitor your delivery. Please allow 24 to 48 hours for the tracking portal to update after receiving your notification.

If you do not receive tracking details within 4 business days of placing your order, please contact our support team at support@spineforma.com.

Customs, Duties, and Taxes

SpineForma is not responsible for any customs duties, tariffs, value-added taxes (VAT), or import charges applied to your package upon arrival in your destination country. All fees imposed during or after shipping are the sole responsibility of the customer.

Incorrect Address & Delivery Issues

  • Customers are responsible for providing an accurate and complete shipping address at checkout.

  • SpineForma is not liable for orders shipped to incorrectly provided addresses or packages marked as "undeliverable" due to customer error.

  • If a shipment is returned to us due to an invalid address or failure to collect, any reshipment costs will be billed to the customer.

Damaged or Missing Packages

  • Damaged Items: Please inspect your order upon arrival. If your item arrives damaged or defective, notify us within 48 hours of delivery at support@spineforma.com with your order number and photos of both the damaged product and outer packaging.

  • Lost Packages: If tracking shows your package was delivered but you have not received it, please check with neighbors, building management, or your local carrier office first. If the issue remains unresolved, contact our team to initiate a carrier investigation.

Contact Information

For any further inquiries regarding our shipping procedures or order status, please contact:

OmniNiche LLC (d/b/a SpineForma)

Email: support@spineforma.com

Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA